Electricity and Gas Complaints Resolution Scheme - Approval under the Gas Act and Electricity Act - Submissions Analysis

The Electricity Commission and Gas Industry Co have operated a joint process over the last 18 months, guided by the Government Policy Statements on Electricity and Gas, to achieve the goal of a single, dual fuel, complaints resolution scheme that meets the principles of accessibility, independence, fairness, accountability, efficiency, effectiveness, and community awareness.

In March 2009, the Electricity Commission and Gas Industry Co issued a joint consultation paper seeking submissions on a proposal by the Electricity Commission to approve, and Gas Industry Co to recommend that the Minister of Energy and Resources approve, the Electricity and Gas Complaints Commission (EGCC) , as the single, dual fuel, complaints resolution scheme under the provisions of the Electricity Act 1992 and the Gas Act 1992 respectively. The consultation paper compared the option of approving the EGCC with other options including a fully regulated scheme.

Submissions on this consultation paper were received in April 2009 and the Electricity Commission and Gas Industry Co have published an Analysis of Submissions paper that highlights a number of key issues that emerged from submissions; summarises other issues that arose from submissions, particularly in response to the questions contained in the consultation paper; and outlines the response of the Electricity Commission and Gas Industry Co on each of the issues that have been raised.

The paper can be accessed through the following link:

Electricity and Gas Complaints Resolution Scheme - Approval under the Gas Act and Electricity Act - Submissions Analysis