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Gas Industry Co administers a Retail Gas Contracts Oversight Scheme that helps consumers evaluate retailers’ publicly posted supply terms and conditions. Since its introduction in 2010, the Scheme has prompted a significant improvement in the clarity of those arrangements.
The latest (2012) independent assessment of how the retailers’ contraCocts align with the 18 Benchmarks has rated them overall to be ‘Substantial’ on a qualitative scale of ‘Full”, “Substantial”, “Moderate”, “Low”, or “None.” This is a big improvement on the ‘Moderate’ consolidated rating achieved previously.
The assessment details the contract alignment rating and you can compare the results for individual retailers which are summarised as follows.
|Bay of Plenty Energy*||Substantial|
|Energy Direct NZ - Business||Moderate|
|Energy Direct NZ - Residential||Moderate|
|Mercury Energy - Business||Moderate|
|Mercury Energy - Residential||Substantial|
|Nova Energy - Business||Low|
|Nova Energy - Residential||Substantial|
*Bay of Plenty Energy has since been absorbed into Nova Energy.
This table shows the level of alignment on a scale of full (being the best), substantial, moderate, low and none (being the worst) for each gas supply arrangement against each benchmark in 2012. When considering the levels of alignment, please note some of the alignment issues are due merely to technical drafting issues.
Click here if you’d like to see the full assessment report.